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Shipping

Shipping destinations, costs & delivery time

We currently ship to all countries of the European Union including United Kingdom,(except Croatia), purchases made from UK and USA will be billed in Euros. We do not ship to Ceuta, Melilla, Canary & Balearic Islands.

 DESTINATION SERVICE TOTAL TIME SHIPPING COST
SPAIN STANDARD 24-48HRS FREE: 2 PAIRS
EUROPE 1 STANDARD 3-5 DAYS FREE: 1 PAIR
EUROPE 2 STANDARD 3-5 DAYS 8.00 EU 1 PAIR
USA STANDARD 7-8 DAYS 27.00 EU 1 PAIR

 

SPAIN: Shipment, return & first exchange for free in Spain. 

EUROPE 1: France, Italy, Belgium, Germany, Luxembourg, Portugal, Netherlands, United Kingdom. One pair; free shipment. Two pairs shipment; 6.00 euros.

EUROPE 2: Austria, Denmark, Finland, Greece, Ireland, Sweden, Bulgaria, Hungary, Poland, Romania, Slovakia, Slovenia, Cyprus, Czech Republic, Estonia, Latvia, Lithuania, Malta. One pair shipment; 8.00 euros. Two pairs shipment; 13.00 euros.

BUYING FROM THE USA:

CONDITIONS

We do not accept any returns, refunds or exchanges if the shoes are being shipped to the USA. If you need to, you can consult or email us about any doubts regarding "sizes" you might have. To be more accurate measure your foot from your big toe to the end of your heel and send us an email to info@carmensalasshop.com so that we can find the best size for you in your selected pair of shoes.

SHIPPING

Shipping rate to the USA is 27.00 euros for 1 pair and this amount will be added at the end of the buying process, at our online store checkout. If you wish to purchase more than one pair and you are buying from the USA please contact info@carmensalasshop.com

Customer is responsible for shipping and customs charges (which is usually around 10-12% of the amount of the selected shoes)

PAYMENT

All payments done from the USA will be processed in EUROS at your checkout. However, there is a section on the top right (pc) or top (cell phone) of the page where you can select the option to see all prices in US DOLLARS. At the moment of finishing our payment procedure you will be billed in EUROS. Your bank will automatically convert the amount with the current exchange rate at the time of buying and you will be charged by your bank in your usual currency, US dollars.

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*Please keep in mind shipments are sent from Monday to Friday from 9am to 3pm, local spanish time, excluding Spanish Bank holidays. The total time of shipping above is based on business days.

*Customers buying from any European country, outside Spain, are responsible for all EXCHANGE/RETURN Shipping expenses.

*If you wish to purchase 3 or more pairs or if you have any other doubt please contact info@carmensalasshop.com